Frequently asked questions
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Shipment
We ship our packages via PostNL letter post or parcel post, after your item leaves our studio you will receive an email with shipping information.
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Shipment time
Personalized items require a little more time and leave our studio on average between 1 and 3 weeks (depending on the item and crowds) after ordering.
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Returns
Personalized items cannot be returned, for other returns please email [email protected]
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Did not receive an order confirmation
It is possible that you did not receive an order confirmation, probably this mail is blocked by the spam filter. You can assume that we have received the order when you see the amount debited from your bank account, but if you are in doubt, please send us an email!
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Other questions
Have a different question? Then please email us at [email protected] or fill out the contact form. We aim to respond within 24 hours on weekdays!
Why others have bought from us...
USE THE BLANKET EVERY DAY!
We are so extremely happy with the teddy blanket, purchased for the birth of our daughter and now after over a year we still use the blanket almost daily! Beautiful!
Lisanne
SUPER QUALITY
The quality of the products is so beautiful, when you order you hope it's actually true but I can hardly describe how happy I am with these items. Everything is incredibly soft and in beautiful colors - I will definitely be ordering here more often!
Jody
ALSO BEAUTIFUL WITHOUT PERSONALISATION
So happy with the package of neutral items and clothes I received, just right even without personalization they are beautiful products! Good quality fabrics and lots of neutral colors that I love!